STORE POLICY
Because We Care
At Past Adventures, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
OUR SHIPPING POLICY
Delivery's typically take 2 - 5 days and will arrive between 8am and 8pm. The courier may provide more options once your parcel has left their depot for delivery.
Orders weighing over 15kg will be delivered Monday to Friday (no weekend delivery).
We will keep you informed about the progress of your order by Email.
Deliveries can be tracked after despatch from our warehouse.
You will be sent details on how to track your delivery upon despatch from our warehouse.
International Shipping
Deliveries outside of the UK maybe subject to the destination countries import duties and other local taxes (e.g. the equivalent of UK VAT). Any such charges are the responsibility of the recipient to pay. We will provide the relevant customs documentation, either a CN22/23 and/or a commercial invoice on the outside of the parcel for the receiving customs office to view. If in any doubt regarding potential import duties or taxes please contact the relevant local customs office for clarification and further guidance.
OUR RETURN POLICY
If you wish to return something you have purchased from the online shop please contact our customer service team on 07765407817, email past-adventures@outlook.com. Goods should be in their original condition and returned within 14 days of delivery. A full refund will be offered when a product is returned as faulty or damaged. If the return reason is 'no longer required' the goods are returned to us at your own cost and only the cost of the goods will be refunded.
OUR PRIVACY POLICY
Your Data is Secure
Past Adventures operates the Past Adventures website, which provides the SERVICE.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Past Adventures website.
If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at www.past-adventures.co.uk, unless otherwise defined in this Privacy Policy.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer's Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer's hard drive.
Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
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To facilitate our Service;
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To provide the Service on our behalf;
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To perform Service-related services; or
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To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our Services do not address anyone under the age of 18. We do not knowingly collect personal identifiable information from children under 18. In the case we discover that a child under 18 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.